FAQs - 62 Owen at Jervis Bay
Frequently Asked Questions
Why not let us answer some common questions so that we might help you book with us? We would love you to have 'the holiday you deserve' by staying at one of our two stylish apartments in Huskisson - The Heart of Jervis Bay.
Bookings & Cancellation
Q. How old do I need to be to book an apartment with 62 Owen at Jervis Bay?
A. The responsible renter must be at least 21 years of age, guests under 21 are of course welcome but must be accompanied by a parent or guardian. If the entire group is under 21 our schoolies policy applies. (Neither apartment may be booked for a schoolies stay unless a responsible adult is present (parent or guardian) and $500 refundable damage deposit is required.)
Q. Do infants count toward the maximum occupancy?
A. Children under the age of 2 do count towards the maximum occupancy. A portacot is available for $10/night. If more than three nights, the fee is capped at $30.
Q. Can I bring my pet along?
A. Sorry, Pets are not permitted at our strata apartment properties. As part of our Body Corporate responsibilities, it is not possible to have pets in our apartments.
Q. What is the difference between Stayz, Airbnb, Booking.com and your site?
A. Stayz, Airbnb and Booking.com are advertising sites. We are the owners of the two apartments at www.62owen.com. We advertise the properties we own on these sites to get our properties the most visibility.
Q. Can I bring more people than the maximum allowed listed?
A. Maximum occupancy refers to the number an apartment can sleep, and also the number of people allowed in the apartment at any given time. Please do not exceed the maximum occupancy number for the apartment. You must not allow a guest to sleep anywhere but in the beds.
Q. What is 62 Owen at Jervis Bay’s cancellation policy?
A. For bookings cancelled 14 days or more prior to the arrival date the deposit is refundable less the cancellation fee*. For bookings cancelled within 14 days of arrival, the 50% deposit (or full amount if cancellation is less than 7 days) is not refundable unless the property is successfully rebooked for those exact dates.
Q. Is there a cancellation fee*?
A. A cancellation fee of $40 applies to all cancellations. This will be deducted from funds held and the appropriate balance refunded.
Q. Do either of your apartments have less than a two-night minimum stay?
A. Both of our apartments can be booked for one night minimum stays on week days in Low Season and Shoulder Season. Weekends have a two-night minimum stay and there are other seasonal times when there may be a variation in the minimum number of nights required for the stay. These will show on the availability/rates calendar when you search for the dates you require.
Q. When is the deposit due?
A. A 50% deposit is due at the time the apartment is booked. The remainder is due 7 days prior to arrival.
Q. Once I have booked can I change the dates of my booking?
A. If the dates you wish to change your booking to are available, then the change can be made. If the dates are not available then you would need to decide to either go ahead with the original dates or cancel the booking and cancellation policy would apply.
Q. Do you take partial payments, or must I pay in full upon booking?
A. Generally, we require payment within our terms above ie a 50% deposit and final payment 7 days before arrival. Under some circumstances such as a booking made a year in advance we can arrange a payment plan. Please call us to discuss the options.
Q. Do you offer discounted rates for longer stays?
A. Depending on the length of stay and the season, both apartments have some discounted rates for longer stays and these will show when you choose your specific dates. You may also contact us for further information using the ‘Contact Us’ page on this website.
Q. Would I need to sign a rental contract to stay at a holiday rental?
A. By booking a reservation, guests acknowledge and accept our Terms and Conditions.
Q. How do I go about booking a holiday as a gift for a friend?
A. You can book and pay for a reservation for another person. You can purchase a gift voucher or make payment on the apartment of your choice. Please contact us for further information.
Q. How do I pay for my booking?
A. We accept the following credit cards: Visa and MasterCard. We also accept payment by direct deposit to our account or payment through PayPal.
Q. What is the $200 Refundable Damage Deposit (RDD)
A. The $200 Refundable Damage Deposit (RDD) is required when payment other than credit card is used. Charges may be made against the $200 RDD for breakages/damage (charged at full replacement cost), excessive cleaning, excessive noise or late vacate. Please report any breakage or damage so that we can action replacement or repair. An invoice will be provided for the charge.
Features and Amenities
Q. Is smoking allowed in the apartments?
A. Smoking is not permitted inside either apartment.
Q. Do you provide parking?
A. Secure parking is available for 1 vehicle at each apartment depending on the size of the vehicle. Only small to medium vehicles will fit in the secure parking of either apartment. Please check the listing page for more details or contact us directly.
Q. Is linen provided?
A. Yes, linen is supplied in both apartments.
Q. Do I need to bring my own beach towels?
A. Yes. You will need to bring your own beach towels.
Q. What items can I expect to find in the apartment?
A. Please see the features and amenities section of the apartments’ listings. We may also provide a few items to get you started including: tea, coffee, sugar, milk, dishcloths, hand soap, toilet paper, dishwashing liquid, dishwasher tablets, kitchen rubbish bags. If there is something specific that you require, please make sure you bring it with you.
Q. Does the property have Internet, smart TV and Wifi?
A. Both apartments are equipped with Internet, smart TVs, Wifi and Netflix.
Q. Will the kitchen be equipped the same as my kitchen at home:
A. Both apartments have well-equipped kitchens: stove, oven, microwave, dishwasher, fridge and most basic utensils and equipment. However, if there is a specific piece of equipment you would usually use, please bring your own.
Q. Can I bring my Wii/PlayStation/Xbox?
A. Yes, of course you can. We suggest you take a photo of how all cords are plugged in before you plug in your game box so that you can easily return them to exactly where they were prior to your departure.
Q. Is there a first aid kit supplied in the apartment?
A. Yes. Please let us know if you have used any of the items so that we can organise the replacements to keep the kit stocked.
Q. Is the water drinkable in both apartments?
Location & Access
Q. How do I obtain the keys?
A. Seven days prior to your arrival, we will email check-in instructions which include access or key codes to the apartments. On the day of your arrival these codes will also be messaged to your phone for ready reference on arrival and during your stay.
Q. The key safe only has one set of keys. Can we get another set?
A. There is another set of keys inside the apartment or the door has a code for ready access. Please return the keys to the key safe once you have accessed the apartment for the first time as these become your emergency keys so that each member of your party can access the apartment at any time. In this way additional keys are not needed, and the keys do not get lost. For more specific details, refer to your check-in instructions.
Housekeeping and Maintenance
Q. Can the cleaning fee be removed from the tariff if I clean the home myself?
A. No, our professional cleaners meet very strict guidelines and are required to clean the home after each guest vacates.
Q. Do I have to clean the property before I leave?
A. You must clean up after yourself, do the washing up and put it away, empty the bin, and generally leave the apartment the way you found it. Cleaning of the floors and bathrooms and linens is included in the tariff. If excessive cleaning is required over and above what is considered to be a standard clean, you will be charged at cost.
Q. We’ve run out of toilet paper. Can you bring us more?
A. The apartments have a starter kit of supplies only. If you need more than what is provided, you will need to purchase from one of the local stores.
Q. We cannot get the heater/internet/air con etc working. Are there instructions in the apartment?
A. A guest information folder is supplied in both apartments with instructions for appliances and access codes for internet. If you cannot locate instructions or you need further assistance, please contact us.
Q. What do I do with my rubbish?
A. You will need to remove the rubbish from the apartment and place it in the appropriate bin for that apartment. The check-in instructions will have the details required for the apartment in which you will be staying.
Q. Do I need to put the bins out for collection?
Q. Can I have a party at the property?
A. We have a strict NO Function / No Party policy in both apartments.
Q. Problems - what do we do if something unexpected occurs?
A. We do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance, check the guest information folder for instructions and then contact us by text or phone. Should a tradesperson or a member of our property team be called to the property and the issue is deemed to be caused by a guest, equipment owned by a guest or because a guest has not followed instructions, then the guest will be responsible for payment of the invoice for the tradesperson or our callout fee of $100.
Check-in & Check-out
Q. What time can I check-in?
A. Check-in is at 2:00pm and guests can enter the property after this time.
Q. What time do I have to check-out?
A. Check-out is at 10:00am. Please adhere to this time as there is often cleaning to be completed in readiness for the next guests to arrive later that day.
Note: Unauthorised early check-in or late check-out will be charged at a minimum of $60 per hour.
Q. Is there an option for late check in or out?
A. Early check-in or late check-out may attract a charge.Early check-in or late check-out is to be arranged in advance and is not our common practice due to how popular and busy our apartments can be.
After your stay
Q. I think I may have left something behind in the property?
A. If our cleaning team find an item that has been left behind, it will be retained safely for a month. If unclaimed after this, it will be donated to a local charity. If possible, we will call you and request that you send us a pre-paid postal bag so that we can return the item to you. If you realise that you have forgotten something then give us a call, we will contact the cleaners to see if they have found it, then request the prepaid bag as above. We cannot guarantee the item will be found. We reserve the right to charge a fee for collection of lost property.
Q. I have some feedback for you, what do I do?
A. We love your feedback, it helps us provide a better experience for our guests. We send you an email after you stay with us and you could reply to this email with your feedback. There is also a Guest Book in each apartment where guests may wish to write about how well they have enjoyed their stay. Guests do enjoy reading the comments others have left and we certainly do.